Frequently Asked Questions

Who are we?

We are South Florida’s Premier Pet care company. All our pet sitters are pet first aid and CPR certified. We have decades of combined experience with different sorts of pets, from snakes to hamsters.  We invite you to experience a new level of quality loving care! To request more info or create a more customized pet care service click here.

Where do you operate?

We provide services for your furry kid in all of palm beach county. We walk your furry kids anywhere from Downtown West Palm Beach to Wellington and Western Communities.


Dog Walking and Pet Boarding Services in West Palm Beach.

What services do you offer?

At FLA Pet Care we provide various type of services including Dog WalkingPet Sitting,  Private Pet Boarding, Overnight Pet Sitting, Pet Transportation, Dog Running and other Exclusive services created to make your life simpler and your pet’s life happier. To request more info or create a more customized pet care service click here.

Will I have the same dog walker?

As a regular client, you’ll be matched with a consistent dog walker, the same person who will be walking your pup each and every day. If your regular walker happens to ever be out sick, FLA Pet Care maintains a dedicated team of cover walkers who will be assigned to fill in temporarily. All of our walkers have undergone a rigorous hiring and training process, are insured, bonded, background checked and FLA Pet Care certified! A complimentary Meet & Greet is provided in-home as an opportunity for you and your dog to get acquainted with your walker and develop a personal, trusting relationship. If you aren’t completely satisfied with the walker originally assigned, we are more than happy to match you with another person who may be a better fit.

 

Any walk that does not fall within the criteria of a “Regular Walk Schedule” of consistent, repeating walks is considered a “Sporadic Walk”, which although doesn’t include an additional fee has no guaranteed consistent walker. Since our dog walkers have varying pre-planned schedules, there is no way for us to guarantee the same walker for walks that are not consistent.

Having said that, we will always ask your previous walker first if they can accommodate another dog walk, before reaching out to a new walker.

What if my walker gets sick?

We’ve got you covered! We will notify you by email and set you up with another one of our experienced walkers in your area. If you would prefer not to have a cover walker, let us know and we would be happy to cancel and credit you back for the walk.

Are the walks individual? What if I have more than one dog?

Absolutely! All of our dog walks are private one-on-one walks, or if you have more than one dog, household walks. Please note that we can only walk multiple dogs together if they are from the same household, not from different apartments within the same building.

Why do you only do private dog walks?

At FLA Pet Care, we believe your dog deserves the utmost care! Our private walks guarantee your dog will receive the attention to meet his specific needs.

Can the walker feed/medicate my dog too?

Yes! When you enter your dog’s information on our site, you’ll be able to specify any of your pup’s needs, including feeding, medication, or any other information that we need to know. Our walkers are more than happy to meet your dog’s needs for no extra charge.

How do I exchange keys with my dog walker?

When you register with FLA Pet Care, you’ll have the option to let us know how the walker will gain access to your apartment:

  • You provide the walker with a set of keys
  • The key is left with a doorman
  • You will be home to let them in
  • You will specify another option

If you have a regular walk schedule, keys are generally exchanged at the initial Meet and Greet.

How do I get my keys back?

Clients can retrieve their keys by either coming into our office, located at 349 5th Ave, the corner of 34th street, during the hours of 9AM-6PM Monday through Friday, or via USPS mail.

 

When shipping keys, we provide your package’s tracking status and package it in a safe, and discrete manner.

How can I schedule dog walks?

Once you have an account, you can easily review your current schedule and request individual or recurring walks online.  You will automatically receive a confirmation email when your walker is selected including their contact information and a link to their profile. If you have any questions, feel free to email us at contact@flapetcare.com, call, or text us at 1 (561) 283-PETS.

Please note that while we offer walks 7 days a week, we schedule all walks (including those requested online) during our business hours, Monday-Friday, 9am-10pm, excluding national holidays.

How can I cancel a dog walk?

It’s super easy to cancel individual walks online at any time. If you ever need to cancel a repeating walk, just send an email to contact@flapetcare.com and we will update your schedule accordingly.

What is your Cancellation Policy?

You can cancel a walk at any time! Just be sure to let us know at least 24 hours in advance if you wish to be credited back for your cancellation. FLA Pet Care maintains a strict 24 hour cancellation policy, which is required as a courtesy to our dog walkers who rely on the income of their pre-set walk schedules to make a living, and who without sufficient notice, aren’t granted the opportunity of making alternate arrangements to pick up additional work to make up for the loss of income within the time slot that was originally reserved for your scheduled walk.

If you have a regular, repeating walk schedule, we highly recommend keeping your set walk schedule as constant and unchanging as possible, with minimal scheduling adjustments. As last minute cancellations and reschedules do cause our Dog Walking Professionals to lose valuable work hours, a consistent, set schedule encourages dog walker longevity and reduces turnover rate, resulting in a regular, consistent dog walker for you and your pup!

Can I schedule a last minute walk?

Absolutely! We can definitely accommodate last minute walks if they are scheduled with at least 5 hours notice within business hours between 9am – 10pm, Monday – Friday.

If you are in need of a last minute walk with less than 5 business hours notice, we will do our very best to accommodate your last minute dog walking needs, but we cannot guarantee walks scheduled with less than 5 business hours notice, as all last minute walks are subject to walker availability. Fees apply.

Do I need to have a set walk Schedule?

Nope! We can accommodate regularly occurring walk schedules as well as sporadic, as needed, or emergency walks. You can view and update your schedule online at any time.

However, if you do a have a repeating Mon-Fri schedule that repeats at the same time 3 times or more a week, we will be able to set you up with a consistent walker every time.

Can I schedule late night or early morning walks?

No problem! Swifto provides walks 7 days a week between the hours of 6:00am-11:00pm at no additional cost.

Are your dog walkers experienced?

Yes! FLA Pet Care only accepts walkers that have legitimate, professional experience in caring for dogs, as well as a college education. Our walkers are knowledgeable, passionate, and driven.

Can you describe the hiring process for your dog walkers?
All of our dog walkers first go through a phone interview where we check to make sure that they are meet our standard requirements, are highly experienced with dogs, and college educated. Afterwards, we schedule a face to face interview to ensure their love for our furry friends. Then we do an authorized background check on each walker. Lastly, the walkers all attend a training day at our main office. Only after all of these qualifications are met can applicants begin walking for FLA Pet Care.
Are your dog walker insured?

Yes! all of our walkers are insured and bonded against any accidents that may occur when your dog is in our care. You can take look at what our insurance covers

Do you walk all breeds?

Absolutely! FLA Pet Care employs walkers who have a wide variety of experience with dogs of various sizes, breeds, and temperaments. Our qualified dog walkers are more than happy to walk all and all dog breeds.

How do I know I’ll get the best dog walker for my needs?

The FLA Pet Care scheduling team matches new clients with walkers based on the following criteria:

  • dog walker’s previous experience with breeds, dog sizes, puppies or elderly dogs
  • dog walker’s availability
  • any owner specifications:
  •  gender
  • personality

We consider all these factors to guarantee that you and your pup are matched with the best possible walker!

Have your dog walkers owned dogs before?

Almost all of our dog walkers have previously owned dogs. If they haven’t, they have had extensive experience working with dogs in other situations, such as volunteering at shelters, walking other’s dogs, and working at vet offices or other dog service industries.

Why does FLA Pet Care hire only college educated walkers?

Trusting someone else with your dog can be a new and daunting fear to triumph. When the time to place your trust in someone else’s hands comes about, it’s important to feel safe and comfortable. You want your dog to receive the best possible care while remaining safe and happy. Lucky for you, FLA Pet Care gets that. FLA Pet Care is a dog walking company that prides itself on high quality and professional care. We take recruiting and training quite seriously, as the safety of your dog remains our top priority. In order to guarantee our best care possible, we must seek out the most qualified people for the job, which is why we hire only 1% of applicants. We hire walkers that are educated, experienced, highly motivated, responsible, caring, and most importantly, have extensive professional experience with dogs. The FLA Pet Care recruitment process is multifaceted and taken seriously. 

FLA Pet Care hires only college educated walkers that are either in college, have graduated or have taken some college courses, for the previous reasons mentioned. Creative fields and majors, such as animal behavior, music, art, health, etc., provide the necessary steps our walkers need in order to succeed. FLA Pet Care also recruits individuals who are college educated in order to ensure they have comprehensive knowledge regarding dogs, time management, organization, dedication, and reliability. We also want you, the owner, to feel as though your dog is receiving the best possible care by highly trained and motivated walkers. Often times, students in college focus solely on getting internships, training, and gaining real-life experience in their respective fields. This makes it so they’re qualified and capable of working immediately after graduating. This acquisition of real-world skills and practice is crucial and something that employers want to see. Swifto seeks out well-rounded individuals and those who have proper experience in order to guarantee an invaluable dog walking experience. 

If you have a college education and seeking employment as a dog walker, be conscious of the certain qualities/ skills we look for. Some skills it takes to be a great dog walker include, being extremely caring, outgoing, responsible, passionate, punctual, professional, and creative. Swifto sets rigid and high standards for its employees so it’s important to be versatile and knowledgable.   At FLA Pet Care, we understand how passionate people are about dogs so we must ensure that our dog walkers are the best of the best. Swifto’s two-step interview process and background checks eliminate any under-qualified candidates and confirms that only the most capable are hired. 

Can I request a specific walker?

We do our best to accommodate any walker requests, but we cannot guarantee their availability outside of regularly scheduled walks. Not to worry though, all of our walkers are highly experienced with dogs, college educated, background checked, insured and bonded. We also select your walker based on your dogs specific preferences such as gender and personality.

Can I meet my walker?

Absolutely! We offer a complimentary 30 minute in-home meeting called a Meet and Greet between you, your dog, and your regular walker before walks begin. It’s the perfect time to get to know them and go over any any additional instructions or practical details about your dog.

How do I become a FPC dog walker?

If you share our passion for dogs and think you’d make a great addition to the FPC Dog Walking Team, click here to contact us.

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